Our Commitment to Privacy

This Privacy Policy outlines our commitment to protect your personal information.

This privacy policy applies to our GrowingCountry.com website ("our website").

We comply with all relevant privacy laws, including the requirements applicable to us under the Australian Privacy Act 1988 (Privacy Act) and relevant State laws.

Our Privacy Policy

Our Privacy Policy sets out how we look after personal information. It explains the kinds of personal information that we collect, and why we collect it. It also describes how we hold, use, and disclose personal information.

By using our website, or by providing personal information to us including when you sign up to a newsletter or create an account, you agree to the terms of our Privacy Policy.

When you agree to the terms of our Privacy Policy, you consent to the collection, use, storage and disclosure of your personal information as described in our Privacy Policy.

The Personal Information that We Collect

We collect personal information in the provision of our products and services, including the marketing of our products and services. We collect personal information so that we can provide products, services and information to people who visit and use our website or who subscribe to our newsletters.

We also collect information where we are required to do so by law.

We do not knowingly collect information from or direct any of our content specifically to children under the age of 18. If you are under 18 years of age, please do not use our website or provide your personal information to us.

The types of personal information we collect depends on the circumstances in which the information is collected. The types of personal information we collect may include:

  • Your name and contact details, including email, address, mailing address and mobile number
  • Information regarding your use of our website
  • Information regarding your use of or interest in our products and services
  • Records of communications and dealings with you, such as emails, SMS, telephone, and in-person communications
  • Information we may collect as part of a survey, customer feedback request or a competition.

We collect information about people who are our suppliers and business partners, or who are employed by our suppliers and business partners. The information we collect is that which we need to do business with that party.

When you communicate with us, we may collect additional information including how best to manage communications with you.


When using our website, our system may automatically collect information about you and how you use our website.

We may collect information such as:

  • user name and password
  • which services you use and how you use them
  • which pages you visit and which articles, photographs and videos you view
  • device information, such as the model and ID of the device you use, operating system, telephone number and mobile phone network
  • server log information, such as details of how you used the service, IP address, hardware settings, browser type, browser language, the date and time of your use and referral URL
  • information that may uniquely identify your browser or your account
  • location information.

If you visit our website, we collect information on your use of the website, such as pages visited, links clicked, text entered, and mouse or cursor movements, as well as information more commonly collected such as the referring URL, browser, device, operating system, and Internet Protocol ("IP") address. We may use publicly available sources to approximate your geographic region and Internet Service Provider based on your IP address.

We may use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases, and server logs. These technologies help us track your usage and remember your preferences.

For example, cookies are small files that store information on your computer browser, TV, mobile phone or other device. Cookies enable the entity that placed the cookie to recognise you across different websites, services, devices and browsing sessions. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser's help file directions. Turning off cookies may also disable functions of many websites you visit. You can disable cookies but our online services may not work as intended if you do so.

Other than for statistical information and user behaviour on our website, we do not collect any information about you through our website unless you voluntarily provide the information to us.

Analytics cookies and tracking tags may also be used to collect information about your use of our website (visitation data) that allow our third-party website analytics services (e.g. Google Analytics) to help us analyse trends and understand our website users' behaviour patterns in the aggregate.

Information collected by the Google Analytics cookie or tracking tag is transmitted to, and stored by, Google in accordance with its privacy practices. To opt out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

For further information about Google's targeted advertising systems, please visit: https://policies.google.com/technologies/partner-sites

You can visit this page to opt out of targeted advertising if the advertiser is a member of NAI: https://optout.networkadvertising.org/?c=1

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/

Our online services may contain links to other websites. We are not responsible for the privacy practices or the content of other websites. The privacy practices applicable to other websites may differ substantially from ours. Please read the privacy policy of any other websites you visit before using them.

We do not accept responsibility for the content or practices of websites operated by third parties that are linked to from or that link to our websites, however we do take reasonable steps to ensure that our commercial partners protect personal information in accordance with the Privacy Act.

We do not alter our website's data collection and use practices when we see a Do Not Track signal from your browser.

Sensitive Information

Sensitive information includes information about your health, racial or ethnic origin, religious beliefs and criminal record.

Usually, we don't collect sensitive information. If we need to do so, we will only collect sensitive information about you with your consent and where it is reasonably necessary for us to do so, or if we are otherwise allowed or required by law to collect that information. If you provide us with sensitive information, we will consider that you have consented to us collecting it.

How We Collect Personal Information

Personal information is collected in a number of ways, including:

  • directly from you, for example, when you voluntarily give it to us, when you enter your personal details on our website, when you use or enquire about or acquire our products or services, including from your use of our website
  • when you contact our customer service people
  • when you share information with us from other social applications, services or websites
  • when you interact with our website, online content and advertising

If you choose not to provide us with information, we may be unable to supply products or services to you.

Use of Personal Information

We may use and disclose your personal information for the following purposes:

  • to provide products and services to you
  • to tailor content to you
  • to identify you and to assist you to obtain and use products and services
  • to recommend or consider your eligibility for products and services
  • to respond to inquiries from you
  • to provide you with customer support
  • to monitor and detect possible fraud or other illegal or inappropriate conduct
  • to ensure that our website is used in a legal and responsible manner
  • to improve our products and services
  • to conduct research
  • for security purposes, including to perform functions that we believe are necessary to protect the security and proper functioning of our website
  • to comply with our legal obligations, assist in the enforcement of laws, resolve disputes, and enforce agreements
  • to investigate or pursue a legal claim
  • to administer surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners
  • to make special offers related to products and services
  • to gain an understanding of your needs to provide you with better and more personalised products and services tailored to your requirements
  • to maintain and update our records
  • as otherwise required or authorised by law

Direct Marketing & Unsubscribe

We may use and disclose your personal information to carry out consumer, market, community and product research, compile demographics and perform other analysis so that we can develop and implement initiatives to improve our products and services.

If you unsubscribe from marketing communications, this will not stop you receiving service-related communications from us if we are otherwise legally entitled to send them to you.

Disclosure of Personal Information

We may disclose your personal information:

  • to and between our related bodies corporate
  • to our commercial partners in any product or service offering, but only if you consent to such disclosure
  • to government agencies, regulators and law enforcement bodies
  • to insurance companies
  • to a court or tribunal
  • to anyone who acquires or considers acquiring our assets or business (or part of it)
  • to a person who serves us with a subpoena or other legal document requiring us by law to disclose information or documents about you to them
  • to our consultants, contractors, subcontractors, suppliers, service providers and professional advisors, who assist us in operating our business.

We do not sell our email list to others.

Security and Storage

We take measures to enhance the security of our website.

We may store customer information in a variety of formats, including electronic or paper formats.

We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our website are routinely monitored for quality control and systems administration. We cannot guarantee the total security of any data transmission over the Internet, however, we strive to protect your personal information.

Although due care is taken, we cannot guarantee the security of information provided to us via electronic means or stored electronically. No security measures are perfect, and we cannot promise to be able to withstand security threats in all circumstances.

Personal information is only retained for as long as is necessary or as required by law.

Access to and Correction of Personal Information

You have the right to access, update and correct the personal information that we hold about you.

If you would like to access the personal information that we hold about you, please let us know by sending an email to [insert email address]. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may charge a reasonable fee to provide access to your personal information, but we will never charge you a fee to make a request. If a fee applies, we will advise you before we provide access. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

We take reasonable steps to ensure the personal information we hold about you is accurate, complete, up-to-date, relevant, and not misleading.

If you would like to make an update or correction to any personal information we hold about you, please let us know by sending an email to the Privacy Officer.

If there is a reason for not granting you access to your information or making a correction to any personal information, we will provide you with a written explanation of the reasons for the refusal (unless unreasonable to do so) and inform you of the mechanisms to complain about the refusal.

Further Information and Complaints

For further information, or if you would like to make a complaint about our use, handling or disclosure of your personal information, please contact us via email at: [insert email] Following receipt of your complaint, we will investigate and respond to you within a reasonable period of time.

If you are not satisfied with our response, you may also contact the relevant regulator such as the Australian Information Commissioner. As at the date of this Privacy Policy, the contact details are as follows:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001

Phone: 1300 363 992
Email: [email protected]
Online: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint

If you would like more information about the Privacy Act or Australian privacy requirements in general, please visit the Office of the Information Commissioner's website at www.oaic.gov.au.

Changes to this Policy

We regularly review this Privacy Policy and our privacy practices.

From time to time, we will change this Privacy Policy. If we do, we will update the Privacy Policy on our website. The changes will come into effect immediately upon notification on our websites.

If the changes are significant, we will aim to provide customers with an email notification of the changes where we have your email address.

You should check our website from time to time to understand how the current version of our Privacy Policy applies to you.

In this Privacy Policy, "we" and "us" refers to Tourism Media Pty Ltd, ACN 102 751 879 and "you" refers to any individual about whom we collect personal information. We are in Australia. By visiting our website, you agree that Australian law applies to our operations.

GROWING COUNTRY is a trademark of Tourism Media Pty Ltd.